Privacy Policy & Cookie Notice

1. Introduction

app-factory.dev Limited is committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our RentSure platform.

This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Data Controller

app-factory.dev Limited is the Data Controller for the personal data we collect through RentSure.

Contact: hello@app-factory.dev
Registered Office: 12b Otley Street, Skipton, England, BD23 1DZ

3. Information We Collect

Personal Data You Provide:

• Account information (name, email address)
• Property addresses you search for
• Photos and documents you upload (tenancy documentation)
• Payment information (processed securely via Stripe)
• Communications with our support team

Automatically Collected Data:

• Usage data and analytics
• Device information and IP addresses
• Log files and error reports

Property Data:

We aggregate publicly available data about properties from official sources including the EPC Register, Environment Agency, Police UK, VOA, and Ofcom. This is public data and does not contain personal information about property owners or tenants.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our RentSure services and generate property reports
• Legitimate Interest: For security, analytics, and service improvement
• Consent: For marketing communications (where required)
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

• Generate property verification reports
• Store your tenancy documentation securely
• Process payments for our services
• Provide customer support
• Improve our services and develop new features
• Send service updates (and marketing, with your consent)
• Ensure platform security and prevent fraud

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Trusted third parties who help operate our platform (hosting, payment processing, analytics)
• At Your Request: If you choose to share reports or documentation with a landlord or dispute resolution service
• Legal Requirements: When required by law or to protect our rights

7. Your Data is Yours

At any time, you can download all your data including property reports, uploaded photos, and tenancy documentation through our platform. You control what you share and with whom.

8. Data Retention

We retain your data for as long as:

• Your account remains active
• Required to provide our services
• Necessary for legal, tax, or regulatory purposes (typically 6 years for financial records)

Property reports you purchase are retained indefinitely so you can access them for future reference or disputes.

9. Your Rights (UK GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at hello@app-factory.dev. We will respond within one month.

10. How to Complain

If you have concerns about how we use your personal information, contact us at hello@app-factory.dev.

You can also complain to the Information Commissioner's Office (ICO):

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk

11. Cookie Policy

What are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

Essential Cookies (Always Active)
Required for basic functionality and authentication. Cannot be disabled.

Performance Cookies
Help us understand how our platform is used. Anonymized and aggregated.

Functional Cookies
Remember your preferences and settings.

12. Data Security

We implement security measures including:

• Encryption in transit and at rest
• Secure hosting with reputable providers
• Access controls and authentication
• Regular security reviews

13. Children's Privacy

RentSure is not intended for children under 18. We do not knowingly collect personal data from children.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or platform notifications.

15. Contact Information

Company: app-factory.dev Limited
Company Number: 16567409 (Registered in England and Wales)
Registered Office: 12b Otley Street, Skipton, England, BD23 1DZ
Email: hello@app-factory.dev

© 2026 app-factory.dev Limited. All rights reserved.